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IT Systems Administrator in Chicago, IL at Solution Partners

Date Posted: 1/8/2018

Job Snapshot

Job Description

IT Systems Administrator

Job Purpose:
IT Systems Administrator (Level 1) is responsible for installing, configuring and maintaining servers, applications and related tools that combine to provide IT services offered throughout the enterprise. This role serves the organization by maintaining the performance, security and reliability of the systems that host the organization's IT services.

Job Responsibilities:
Below describes the job's major areas of responsibility.

% of Time
25% 1. Assist Infrastructure Engineers and vendor technical staff in maintaining servers, network equipment and attached devices. This includes, but is not limited to, installation of hardware, operating systems, applications; updating/patching operating systems and applications; monitoring systems for status, overall health, security, and performance; troubleshooting issues that arise.

20% 2. Completing projects as assigned by manager.

10% 3. Documentation of relevant systems, services, processes and procedures.

5% 4. Providing metrics as assigned by manager.

10% 5. Secondary escalation point for IT Service Desk, primary escalation point for Infrastructure Technicians.

15% 6. Incident and service request response. This includes opening tickets and working with external vendors.

5% 7. Identify and report gaps or inefficiencies in current procedures, suggest remedies to manager.

5-10% 8. Performs other duties as required

Required Skills:
Strong troubleshooting and problem-solving skills
Demonstrated proficiency in administering Windows Server services including (at a minimum) Active Directory, DNS, Group Policy.
Familiarity with administration of at least one application or service other than Windows Server. Examples include, but are not limited to, VMware, Exchange, Microsoft System Center products, CommVault backup & restore.
Strong listening, writing, and verbal communications skills.
Ability to think logically
Must be able to handle confidential data in a professional manner.

Preferred Skills:
Process automation and scripting skills a plus.
At least 3 years overall IT experience, including 1 year of Help Desk or end-user support.

List Preferred certifications or licenses:
Four-year degree preferred with study in Computer Science or equivalent work experience and training.