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Process Manager in Glenview, IL at Solution Partners

Date Posted: 11/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Glenview, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Process Manager role is part of a newly established Business Process Management Center of Excellence (BPM COE) and will play a critical role in growing the Process Excellence capability. The Process Manager is responsible for assisting the Process Architect with leading future-state (and ongoing) process design, execution, measurement, and management of an assigned process area (Finance, Procurement, Order Management, Manufacturing and Planning, etc.). The Process Manager will be responsible for supporting the process-design of an ERP implementation and driving on-going continuous improvement of process areas as our organization evolves.
Major Action and Support Actions
- Understand the stakeholder and customer needs, globally and cross-functionally.
- Ensure adherence to BPM standards regarding process definitions, modeling notation, and leveraging (internal/external) best practices.
- Coordinate Organizational Change Management (OCM) activities/deliverables, as needed.
- Provide business process subject matter expertise/best practices.
- Facilitate monthly updates to process-area scorecard and associated metrics/KPIs for executive (Process Council) review.
- Provide training to process team members on end-to-end process design, metrics, process governance, etc.
- Facilitate process mapping workshops
- Serve in a secondary steward role in maintaining process documentation, process scorecard/metrics, and process-based training plans for assigned process area.
- Serve as internal process consultant to lead/assist on BPM process improvement projects across assigned process area.
- Model process thinking and a continuous process improvement mindset.
- Other duties as assigned.
Preferred Degree: Bachelor's and/or Master's degree in business administration and/or engineering
Certificate(s): Lean Six Sigma Green or Black Belt preferred but not required
- Five to ten (5-10) years related experience across multiple consulting and corporate environments
- Two (2) years of experience in one or more focused process areas (Finance, Procurement, Order Management, Manufacturing and Planning, etc.)
- Involvement in at least one large scale ERP (Oracle, SAP, etc.) implementation
- Distribution industry experience preferred but not required
Knowledgeable in:
- Business process management principles
- Continuous improvement methods, tools, and techniques (e.g., Lean/Six Sigma)
- Industry-leading BPM (or BPM related) methodologies/frameworks
- Process-based reference architectures (e.g., APQC) and measurement frameworks (e.g., Balanced Scorecard, etc.)
Skills include:
- Documenting business processes (process modeling)
- Analyzing business processes for waste and inefficiencies
- Using business productivity tools (e.g., MS Office, Visio, etc.)
- Utilizing business process modeling tools (e.g., BlueWorks, Mega)
- Experienced in Change Management and Project Management
Capabilities include:
- Adapting strategy and approach based on changing business and/or environmental conditions
- Collaborating and partnering with various SMEs across the organization
- Resolving and eliminating ambiguity
- Applying a 'systems thinking' mindset to optimize process results