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ServiceNow Architect in Glenview, IL at Solution Partners

Date Posted: 4/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Glenview, IL
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/13/2018

Job Description

We are seeking a ServiceNow Service Solution Architect to guide and lead the delivery and maintenance of a ServiceNow ITSM transformation.

As a ServiceNow Architect, you will design, develop, and implement solutions that enable us to - replace legacy manual processes, quickly find/order what they are looking for, detect/report/resolve issues in time, manage and monitor success of their own services, eliminate gaps, identify opportunities for growth and huge savings.

Responsibilities
: Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to production environment
: Oversee in the design and maintenance of a global configuration management database (CMDB) in ServiceNow
: Deliver passionate, persuasive, strategic, and technically competent ServiceNow expertise to our global user and customer base
: Serve as the Subject Matter Expert (SME) on ServiceNow. Advise customers/users on workflow design
: Manage workload of an offshore development team. Provide functional guidance in their day-to-day activities. Advise them on following best practices and industry standards.
: Development effort includes (but not limited to) enhancements, customized portal webpages, portal consolidation, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, 3rd party software integrations, bi-directional API-based solutions etc.
: Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.)
: Stay current with capabilities of ServiceNow platform. Be proactive about knowledge sharing
: Assist in defining service management strategy for the enterprise

Required Qualifications
: Bachelor's degree in computer science, computer engineering, management information systems, related discipline, or equivalent experience
: 5+ years of professional experience in design and development in ServiceNow
: Certified ServiceNow Application Developer
: System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
: Deep understanding of ServiceNow platform capabilities
: Expert knowledge of ITSM and ITIL
: Experience implementing best-practices and procedures

Required Skills and Abilities
: Demonstrated leadership, teamwork, and collaboration in a diverse professional setting
: Ability to handle multiple tasks and deliver them on time, exhibiting a high degree of proactive "hands-on" thinking and acting
: Independent motivated self-starter with strong work-ethic
: Ability to deal with ambiguity in a fast-paced environment where every change affects the experience of our customers and users world-wide
: Strong ability to quickly learn and comprehend business processes and problems in order to effectively develop technical solutions to the requirements
: Effective communication skills to interact with all levels - from C-level executives to developers

Preferred Qualifications
: Database design/architecture
: Certified ServiceNow Implementation Specialist
: Certified ServiceNow System Administrator
: Formal ServiceNow training in areas such as:
Advanced System Administration
System Implementation Specialist
Performance Analytics
ServiceNow Scripting
ServiceNow Orchestration
ServiceNow Discovery
: ITIL V3 Foundations Certification
: Agile/SCRUM Training/Certification