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Sr. Systems Administrator 2nd shift in Greenbelt, MD at Solution Partners

Date Posted: 2/20/2018

Job Snapshot

Job Description

Min Years of Experience: 10 years
Education Requirements: Bachelors

Position Description: The Network Operation Center Analyst / System administrator will support the Decennial Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team will be responsible for monitoring and responding to incidents, escalations, customer service, operations & maintenance of hybrid cloud resources, DevOps toolsets, and access management systems.

? Must be US Citizen and able to obtain clearance
? This position supports the 2nd shift


Specific roles & responsibilities for the position include but not limited to the following:
: Manage, track, report and process assigned tickets daily and across shifts
: Implement and remediate security compliance & vulnerabilities
: Provide system and application diagnoses to remediate issues while engaging other teams as needed
: Provide compute resource system and application monitoring & remediation support
: Provide system and application access management support
: Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
: Provide and coordinate Tier 2 and 3 technical support to application teams
: Provide Tier 2 troubleshooting support for physical and virtual based server systems
: Provide Tier 2 troubleshooting support for desktops, laptops and other related hardware
: Provide Tier 2 troubleshooting support for Citrix VDI infrastructure and virtual desktops
: Provide troubleshooting support for MFP's and printers (including device management & spooling)
: Create high quality SOP's and other documentation for use within the operations team
: Perform tasks based on SOP's to perform system and application changes as required
: Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
: Serve as service desk escalation support to customers and application owners
: Provide daily infrastructure analysis reports
: Coach, mentor and train staff

Mandatory hands-on position requirements:
: Experience using Microsoft Windows 2012 R2 in a medium/large (500+) domain environment
: Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
: Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
: Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2
: Proficient at scripting using at least one language: bash, sh, powershell, python, ruby, etc.
: Knowledge of security policies and general vulnerabilities management
: Expert troubleshooting abilities

Hands-on exposure:

: Helpdesk/Service desk experience
: Experience using NOC tools such as SolarWinds, AppDynamics, VMware vRealize and/or Splunk
: Experience automating or orchestrating the provisioning of new services
: Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.)
: Experience with VMware 5.x or later, vSphere, vCenter and/or vRealize
: Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.
: Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.)
: Experience using ITSM products such as Remedy or ServiceNow
: Familiarity with source and artifact control, configuration and knowledge management
: Knowledge of NIST Information Security Guidelines and FISMA Compliance standards
: Relevant knowledge of current and emerging technologies
: Experienced in supporting project teams in all phases of SDLC
: Ability to develop advanced Excel spreadsheets using pivots and VBA macros


Skills and abilities

: Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
: Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal.
: Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel.
: Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
: Results oriented: Able to drive things forward regardless of personal interest in the task.


Education and experience:
: 3+ years of continuous hands-on experience with a Bachelors in Computer Science or related field
: ITIL v3.0 or Foundation Certifications highly desired
: Microsoft and/or Red Hat certifications highly desired
: Ability to quickly self-learn new products
: Comfortable in a fast pace work environment

Shift work and travel:
: Shift hours are: 1st: 7 AM - 4 PM; 2nd: 3 PM - 12 AM; 3rd: 11 PM - 8 AM
: Must have flexibility in shift hours
: Position are shift based: rotating throughout the weeks, 5 days on/2 days off
: Must be available for on-call support as required
: Ability to commute as required to 2 work locations: Greenbelt, MD and Bowie, MD
: No telework available